URBAN EDGE SERVICES LLC

Refund & Return Policy

Effective Date: June 25, 2025
URBAN EDGE SERVICES LLC
Website: urbanedgeservicesllc.homes

At URBAN EDGE SERVICES LLC, we strive to ensure customer satisfaction by providing transparent, reliable, and efficient home warranty referral services. This Refund & Return Policy explains the conditions under which you may request a refund for services purchased through our platform.

1. Scope of Services

URBAN EDGE SERVICES LLC charges customers a one-time initial service fee to facilitate the referral and onboarding process with our trusted home warranty partner, Liberty Home Guard. Once the referral is made, all warranty services, contracts, and customer support are handled directly by Liberty Home Guard under their own terms and conditions.

2. 30-Day Refund Policy

We offer a 30-day refund window from the original date of purchase, subject to the following conditions:

Eligible Refunds:

A full refund may be granted only if:

  • Your information has not yet been referred to Liberty Home Guard.
    OR
  • You have not accepted or signed any service contract with Liberty Home Guard.

Ineligible Refunds:

Refunds will not be issued if:

  • More than 30 calendar days have passed since your purchase.
  • Your information has already been transferred to Liberty Home Guard.
  • You have already received, activated, or engaged in any service or agreement with Liberty Home Guard.
  • The refund request is based solely on dissatisfaction with Liberty Home Guard’s offerings or service delivery.

3. How to Request a Refund

To initiate a refund request, please contact us within 30 days of your original purchase using the details below:

Email: urbanedgellc001@gmail.com
Phone: 928-438-3303

Please include:

  • Full name
  • Date of purchase
  • Payment reference or confirmation number
  • Reason for the refund request

We will review all refund requests within 5–7 business days and notify you of the outcome via email. If approved, the refund will be issued to the original payment method.

4. Services Delivered by Liberty Home Guard

Once your information is referred to Liberty Home Guard, they assume full responsibility for:

  • Ongoing home warranty services
  • Coverage terms and conditions
  • Claims processing
  • Customer support and service quality

All future communication, refunds, or cancellations regarding warranty coverage must be directed to:

Liberty Home Guard
🌐 www.libertyhomeguard.com
📧 service@libertyhomeguard.com
📞 (866) 984-0318
📍 1202 Avenue U #1061, Brooklyn, NY 11229

URBAN EDGE SERVICES LLC disclaims any responsibility for refunds or disputes arising from services or interactions with Liberty Home Guard after the referral.

5. No Physical Goods / Returns

As we provide digital and administrative services only, we do not sell physical goods. Therefore, no returns are necessary or applicable.

6. Policy Modifications

URBAN EDGE SERVICES LLC reserves the right to update or amend this Refund & Return Policy at any time. Any changes will be posted on this page with a revised effective date.

7. Contact Information

For questions regarding this policy or to request a refund within the allowed period, please contact us:

📧 Email: urbanedgellc001@gmail.com
📞 Phone: 928-438-3303
🌐 Website: urbanedgeservicesllc.homes